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Payments, cancellations & refunds

Updated 25 October 2026

If something went wrong

For duplicate charges, a charged payment without access, or files that cannot be generated, use our contact form and choose payment or refund help. Include the purchase reference and what happened. Do not send card numbers or CV content. Check payment recovery first if Stripe completed checkout but access is missing.

Changing your mind

Contact us within 14 days of purchase if you wish to cancel. If you have not started using the paid service or received a digital download, we will refund the unused purchase. If you requested immediate performance, the rules depend on what has been supplied: any service charge must comply with applicable proportionate-charge rules, and digital-content cancellation rights are lost only with the required consent, acknowledgement and commencement of delivery. Statutory rights take priority.

Faulty or misdescribed content

You retain your legal rights if a paid feature or download is faulty or not as described. We may repair or re-supply it, or provide an appropriate refund where required. AI output always needs factual review, but that does not remove rights for a feature that fails to work as promised.

How refunds work

Approved refunds go to the original payment method. Your bank controls when they appear. A full refund ends the associated download pass. Submitting a request does not itself issue a refund. A pass ending automatically is not a new charge; there is no renewal to cancel.